NOVA / SUPPORT

How can we help?

SUPPORT — 01

Search support codes

Search the BF-·· / CL-·· codes shown when a connection fails. A code marks a completed checkpoint —the displayed checkpoint succeeded; the problem is in the step immediately after it.

App version 1.2.13 or later 53 codes Updated August 28, 2026

SUPPORT — 02

Contact and support

Share questions, errors or missing items through our KakaoTalk support channel. Our team reads and responds to beta testers' messages directly.

Hours: Mon–Fri, 09:00–18:00 · Closed weekends and public holidays
Messages received outside these hours are answered in order on the next business day.